Family Tree Necklace - Perfect as a Gift (Mother-Child Version)
100% secure payment with PayPal
Free shipping with DHL Paket
Simple and smooth returns
"Mom, you brought me from heaven to earth, nurtured me and raised me. I love you, dear mom."
"Family is the most important thing for me! Family gives me strength and support!"
Give your family this family tree necklace to show your gratitude for your family.
- Symbol: Tree of life with mother and children
- Pendant size: 35mm
- Chain size: ~50cm + 5cm variable
- Materials: Alloy, Synthetic Leather
Deliveries with Standard shipping method,
Your delivery service: Dhl/Dpd/Post
Europe:
Non-binding processing time: approx. 1-3 working days.
Non-binding delivery time for shipping: approx. 7-12 working days.
Outside Europe:
Non-binding processing time: approx. 1-2 working days.
Non-binding delivery time for shipping: approx. 12-25 working days.
However, due to seasonal fluctuations in parcel volumes and limited capacities in the delivery companies' distribution centers, shipments may be delayed. Any customs duties and import costs must be borne by the customer.
Possible payment methods:
- PayPal
- Credit card (VISA, Diners, Mastercard, AMEX)
- Klarna Sofort - Pay with online banking
- Klarna on account
Shipping is currently free.
Claims settlement / loss
If your product is damaged or lost during transport, we will cover the cost of reshipping and resend your order!
Within 5 working days of receiving the shipment and stating your order number to: team@sailsmiles.com
Mandatory:
Photo(s) of the outer shipping box(es) (even if it is not visibly damaged!)
Photo(s) of the address label with the shipment number of the damaged box(es) or in which the damaged items were located
Photo(s) of all the filling material in the outer shipping box
Photo(s) of the damaged item(s)
If your shipment cannot be found, please inform us at team@sailsmiles.com.
We want you to be completely satisfied with your purchase at Sailsmiles.
For this reason, we offer you a comprehensive 360-day money-back and exchange guarantee for defective products.
If a product arrives defective or is damaged during use, please contact us immediately.
Please send an email to team@sailsmiles.com with your name, order number, as many details as possible and a picture of the problem.
Our team would take care of your request and either arrange a refund of the purchase price or an exchange for a new product.
Returns
You have 14 days to decide whether you want to want to keep the product.
If you would like to return an item, please email team@sailsmiles.com.
Please send us a photo or copy of the postal invoice, after we receive it, we will issue a full refund.
Choose options
Need help?
Frequently Asked Questions
Shipment
Usually, your products only need 8-12 working days to arrive at your home.
Please note, however, that in some cases delays may occur that are beyond our control.
Currently we have free shipping on every order!
Yes, you can easily check your shipping status using your order number and email.
Pay
You can pay with credit card (Mastercard, Visa and American Express), Paypal or instant bank transfer (Sofort/Klarna).
We currently do not offer payment by cash on delivery or bank transfer.
Yes, we use the top industry standard in security for our customers. 256-SSL encryption & Https and all payments are processed securely with reputable institutions such as Paypal, Stripe, Klarna/Sofort.
Additionally, we have securely processed over 12,000+ payments.
Warranty & Returns
Don't worry. If your package does not arrive within the specified time, write to us at team@sailsmiles.com and we'd help you resolve this situation.
We will first check what happened to the package and if the package was lost, we will resend your package at your request and at our expense or refund you 100% of your money.
We want you to be happy with your purchase.
If your product arrives defective or breaks, you are protected with a 360 day money back or replacement guarantee.
Please send us an email immediately to team@sailsmiles.com with your name, order number and as many details as possible, including a picture if possible.
We would take care of your concerns in the best possible way.
You have 14 days to decide whether you want to keep the product.
If you would like to return an item, please send an email to team@sailsmiles.com and we will take care of it as soon as possible.
Please note that the item must not be damaged and you are responsible for the return shipping costs.
Please send us a photo or copy of the postal invoice, after we receive it, we will issue a full refund.
Long-lasting enjoyment & all-round protection
At SailSmiles, customer satisfaction is our top priority, that's why you are our mission! Sailsmiles's goal is to put a smile on your face.to make the world a better place by spreading positive energy with our beautifully crafted jewelry. Our customers wear a daily reminder of positivity crafted from natural stones and filled with positive energy, helping them focus on the good things in life. Because when you focus on the good, the good gets better.
We only sell top products that we have checked ourselves for quality and that we stand behind the quality of our jewelry and are confident that you will enjoy it for a long time .
Free shipping
Fast, insured and tracked shipping throughout the EU.
Handmade with love
Stand behind the quality of our jewelry and are confident that you will enjoy it for a long time .
Helpful customer support
We help quickly and professionally if any problems.
Happy Souls
Customer satisfaction is our top priority.